Shipping Rates & Delivery Terms
Goods will be delivered FREE into store nationally provided the value of the original order / shipment is in excess of $350.00 wholesale, plus GST.
All orders less than $350.00 and in excess of $150.00 plus GST will be shipped by our nominated carrier and will be subject to a minimum $35.00 (+GST) freight charge.
SMALL ORDERS
The Seller reserves the right to reject an order under $150.00 in order value. If such an order is accepted, it will be subject to a $10.00 handling surcharge.
PREFERRED PARCEL SERVICES
At Kware, we understand that rapid delivery is of utmost importance to our clients and so we make every effort to process your order as quickly as possible.
30 DAY TRADING ACCOUNTS
- Orders received before 10:30am WST, Monday to Friday, we endeavour to dispatch same day.
- Orders received after 10:30am WST, Monday to Friday, or over the weekend we endeavour to dispatch the following business day.
CBD ACCOUNTS
- Orders received before 10:30am WST, Monday to Friday, we endeavour to dispatch same day, pending payment in full.
- Orders received after 10:30am WST, Monday to Friday, or over the weekend we endeavour to dispatch the following business day, pending payment in full.
All orders are dispatched via one of Kware’s preferred parcel services, listed below. Delivery times will depend on shipping method and your location.
AUSTRALIA POST EPARCEL/EXPRESS POST
- EParcel - Delivery time is approximately 3-7 business days (longer if outside of the metropolitan area).
- Express - Delivery time is approximately 1-2 business days (longer if outside of the metropolitan area).
- These methods are both Trackable. http://auspost.com.au/track/
BORDER EXPRESS
As a guideline delivery time is approximately 4-7 business days (longer if outside of the metropolitan area,). A signature is required upon delivery. This method is Trackable. Go to http://www.borderexpress.com.au/
CTI EXPRESS (WA METRO)
As a guideline delivery time is approximately 1-2 business days (longer if outside of the metropolitan area,). A signature is required upon delivery. This method is Trackable. Go to http://www.ctixpress.com.au/
RETURNS
All returns will be considered on a case-by-case basis. We do whatever we can to make sure that all products are in good condition before we ship them out to you. For more information please see our Terms and Conditions.
CLAIMS
All Credit Claims must be sent to Kware in writing (even in the event that you have spoken with a Kware Representative) either by email or fax. To request for a return please email us within 3 days of receiving your goods at sales@kware.com.au. Products must be returned to us unused and unopened within 14 days if your return request is accepted. Upon receipt and acceptance of your return (see conditions below for Account Customers), Kware will exchange/refund your purchase price.
SHIPPING AND HANDLING COSTS WILL NOT BE REFUNDED.
WHOLESALE ACCOUNT PRODUCT RETURNS / CLAIMS
Kware Account Manager or Agent may in his/her absolute discretion agree to accept returns of undamaged goods for credit. Written authorisation from them is necessary before returning the goods for credit.
- All claims must be made in writing by either Email or Fax.
- Claims will not be accepted for short deliveries, damage in transit or faulty merchandise unless notification is received by Seller within three (3) days of delivery to the Buyer’s premises.
- Authorisation by the Seller’s representative must be obtained before goods are returned.
- Any claims for damaged goods must refer to the official invoice number and date, and state the reason for the claim.
- No freight or other charges for goods returned by the Buyer will be accepted by the Company unless authorized. The Seller’s nominated carrier must be used if qualified goods are returned.
- Acceptance of delivery for returned goods for credit does not signify agreement to issue a credit note. A credit note will be issued only after the goods have been inspected and found to be satisfactory in the opinion of the Company. In the event that a credit note is not issued, the Buyer will be advised and the goods made available for collection by the Buyer.
- Goods returned for credit may be subject to a 10% re-stocking charge and will be credited to your account only if received in saleable condition, without the Buyers pricing stickers and goods not faulty or in a damaged condition when delivered to the Buyer.
- The Seller will not be responsible for pursuing any claim or replacement of any goods as a result of loss or damage resulting from the transport of merchandise via Parcel Post or a Commercial Carrier.
- The following goods cannot be returned for credit under any circumstances:
- Any goods specially made or purchased for the Buyer.
- Any goods damaged or altered in any way by the Buyer.
SHIPPING AND HANDLING COSTS WILL NOT BE REFUNDED.